Over the years we have evolved our training model to incorporate best practice, technology and trends.
After many years of providing training in Credit Control, Debt Recovery, Collections, Telephone Collections, Litigation both on open courses throughout the UK and bespoke to a company’s requirement, we made a decision towards the end of 2016 to develop and refine our training specifically to the highly regulated Consumer Credit, Mortgage and Claims Management sector.
We are also engaged with consumer credit compliance we have built up an unrivalled knowledge of the rules and guidance in the FCA sourcebooks which affect the sector the most [CONC & MCOB] and from this we have made our offering www.conc7.co.uk
The definition of the FCA Consumer Credit Sourcebook [CONC] is CONC 7 Arrears, default and recovery & MCOB 13 which is at the heart of what we do.
Patrick is also an approved person on the FCA register and is engaged with a number of regulated businesses.