Services

Arrears Training and consultancy

Our niche is Arrears Training and consultancy for a regulated environment covering all aspects of the process from monies being due through to shortfall debt, covering all issues arising along the “journey”

Our training courses are provided:


  • On a in-house basis
  • Bespoke to each firms requirements
  • Branded to each company’s requirements
  • Aimed at firms who may operate in regulated environment [FCA, CMR]
  • Banks/ Building Societies/ Call Centre’s/ Credit Card Providers/ Debt Recovery Agencies/Finance Houses/ Mortgage Lenders
  • Claim Management Companies / Councils / Local Government/ Housing Associations

Our Niche


  • Consumer Credit Arrears and Collections Activities
  • Consumer Credit Act
  • Data Protection
  • Mortgage Collections
  • Best Practice
  • Debt Management/ Debt Advice
  • Customer Vulnerabilities/ Mental Health Issues
  • Forbearance
  • Engaging with customer and maximizing income whilst remaining compliant
  • Telephone Techniques
  • Behavioral Traits
  • Treating Customers Fairly
  • FCA Rules & Guidance, case studies and Root Cause Analysis of regulated firms.

Our Approach


We offer an inclusive approach to training with full attendee engagement and participation, from courses designed for staff who may be relatively new and still building their confidence to more in-depth courses for those who wanting to know more and review their own approach – our courses are generally designed for up to 12 people on a 1 day basis with full interaction

What does our training result in?


  • Motivated Employees
  • More knowledgeable employees
  • Employees who are more assertive as a result
  • Increased Collection Income
  • Increased cure ratio/reduced arrears
  • More compliant
  • More confident understanding of the rules and guidance, which underpin the firm’s authorisation and interpreting them in a confident manner.
Our costs are very competitive and are quoted depending on a number of factors such as number of attendees, number of day(s), location, training content etc.

Call us 01942 818631 to organise your training.


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